ListMint connects independent sellers, consignors, and buyers in Peoria, Arizona and across the United States. Our return policy is designed to strike an honest balance: protecting everyday sellers from abusive returns while providing buyers with an airtight, 100% money-back guarantee against fraud, misrepresentation, or damage.
Peer-to-Peer Model
Because goods are pre-owned 1-of-1 items sold by individual collectors and consignors, all sales are final once verified.
48-Hour Inspection
Shipped purchases include a 48-hour inspection hold from carrier delivery before seller escrow payout is disbursed.
100% Backed
If an item is counterfeit, damaged in transit, or materially misdescribed, you receive a full refund and prepaid return label.
1. The Peer-to-Peer Secondhand Standard
ListMint operates as a technology platform facilitating transactions between individual peer-to-peer sellers, antique vendors, thrift enthusiasts, and consignment operators. Unlike mass retailers with centralized fulfillment centers, items listed on ListMint are unique, one-of-one vintage, secondhand, or collectible goods.
As a standard rule, all peer-to-peer sales are finalonce the transaction has been completed and accepted. Returns, exchanges, or refunds based on buyer's remorse (such as changing your mind, personal preference, or ordering the wrong size when dimensions were accurately disclosed) are not permitted.
2. The ListMint Inspection Guarantee (100% Protection)
While peer-to-peer sales are final under ordinary circumstances, buyers are never expected to accept misrepresentation or fraud. Every purchase on ListMint is backed by the ListMint Inspection Guarantee.
Qualifying Conditions for Full Refund & Return:
Material Misdescription: The item arrives in a condition, color, material, or specification significantly different from the photos and description provided in the listing.
Inauthentic or Counterfeit Goods: ListMint maintains a zero-tolerance policy for replicas or fake items. If an item is demonstrated to be counterfeit, a full refund is immediately issued.
Transit Damage: Shipped goods that arrive damaged, cracked, or broken due to transit conditions or inadequate packaging.
Wrong or Missing Items: You received an item different from what was purchased, or parts and accessories explicitly listed as included are missing.
3. Local Meetup & Doorstep In-Person Inspections
For local pickup and doorstep drop-off transactions in Arizona and supported metro areas:
Buyers are granted the full opportunity to visually inspect and test the item in person at the agreed exchange location prior to completing the handover.
If the item does not meet your expectations during the in-person inspection, you may decline the transaction on the spot. No funds are transferred, and any pre-authorized hold is voided with zero penalty.
Once the buyer inspects the item and provides the completion confirmation code (OTP) to the seller, the in-person exchange is officially concluded and final.
4. Shipped Orders — 48-Hour Inspection Window
When purchasing an item shipped via USPS, UPS, or FedEx:
The buyer has exactly 48 hours from the verified carrier delivery timestamp to inspect the item.
Seller payout funds are securely held in escrow during this 48-hour inspection period.
If no claim is filed within 48 hours, the item is considered accepted in good order, and funds are automatically disbursed to the seller.
5. How to File an Inspection Claim
If your shipped item qualifies for protection under the ListMint Inspection Guarantee:
Navigate to My Orders in your ListMint account and select the affected order.
Click “Report an Issue / Open Inspection Claim” before the 48-hour delivery window expires.
Upload high-resolution photographs of the issue (including packaging, shipping label, and specific discrepancies).
Our Peoria-based resolution team will review your claim within 24 business hours. If approved, ListMint will generate a prepaid return shipping label and issue a 100% refund upon return scan confirmation.
6. Policy Exclusions
The ListMint Inspection Guarantee does not apply to:
Claims submitted after the 48-hour inspection window has lapsed.
Damage incurred after delivery due to buyer handling, wear, washing, alteration, or misuse.
Normal pre-owned characteristics and vintage patina that were clearly photographed and described in the listing.
Transactions conducted off-platform outside of ListMint's protected payment and messaging rails.
Questions or Need Assistance?
Our trust and safety team is here to assist with any dispute or order inquiry. Contact us anytime at [email protected] or visit our Help Center .